Privacy Policy Effective Date: 27-01-25 At Hyzr Transportations and Services Private Limited, we prioritize your privacy. We collect and use personal data such as your name, contact details, payment information, and usage data to improve our services and ensure your safety. We may share your information with service providers and legal authorities, but we will never sell or rent it for marketing purposes. Your data is secured with us, though no system is entirely foolproof. We retain your data as long as necessary and allow you to access, correct, or delete it as per legal obligations. For queries, contact us at: Email: customercare@hyzr.in
Effective Date: 27-01-25
At Hyzr Transportations and Services Private Limited ("we," "us," or "our"), we value the privacy of our users ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use our ride-hailing services and website.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of information:
Personal Information: This includes your name, contact details (email, phone number), payment information, and address.
Usage Data: We may collect data on how you use our app and services, including ride requests, travel history, and app usage.
Device Information: This includes data such as your IP address, browser type, device type, and location data.
Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and app to enhance your experience.
We use the information collected for the following purposes:
To provide, maintain, and improve our services.
To process payments for rides and other services.
To communicate with you, including sending service-related notices and marketing communications.
To ensure the safety and security of our platform.
To comply with legal obligations and respond to requests from regulatory authorities.
We may share your personal information with:
Service Providers: To perform functions such as payment processing, customer support, and technical maintenance.
Business Partners: With partners who may offer complimentary services or promotions.
Legal Authorities: When required by law, or to protect the rights, property, or safety of Hyzr or others.
We will never sell or rent your personal information to third parties for marketing purposes.
We take the protection of your data seriously and implement appropriate security measures to safeguard your personal information. However, no transmission of data over the internet is completely secure, and we cannot guarantee the security of your information.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
You have the right to:
Access your personal data.
Correct or update inaccurate information.
Request deletion of your data, subject to legal obligations.
Withdraw consent to the processing of your data where applicable.
To exercise these rights, please contact us at customercare@hyzr.in
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of our services after the changes take effect constitutes your acceptance of the new terms.
9. Zero-Tolerance Policy — Drugs & Alcohol
Hyzr Transportations and Services Private Limited maintain an absolute Zero-Tolerance Policy on the use, possession, or influence of alcohol, narcotic drugs, psychotropic substances, or any other intoxicants by any driver operating on our platform. This policy applies at all times during duty hours.
Our commitment includes:
All drivers are required to sign a self-declaration confirming they do not operate vehicles under the influence of any prohibited substance, as a mandatory pre-condition for onboarding.
Drivers undergo mandatory training on this policy during the Induction Training Programme conducted in coordination with the Kerala Motor Vehicles Department.
The Company may conduct random or periodic drug and alcohol tests on drivers at any time using authorised testing agencies.
Any passenger may immediately report a suspected violation via the in-app SOS button, in-app call feature, or the Company's 24/7 helpline.
Upon receipt of any such report, the 24/7 control room shall immediately suspend the driver, alert emergency services if required, and initiate a formal investigation within 24 hours.
Any driver found to have violated this policy shall be immediately and permanently removed from the platform and reported to the Kerala Motor Vehicles Department and law enforcement authorities under Section 185 of the Motor Vehicles Act, 1988 and the NDPS Act, 1985.
This Zero-Tolerance Policy is published prominently on the Hyzr website and on both the Driver App and Passenger App. The safety of every passenger is non-negotiable.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hyzr Transportations and Services Private Limited
Suite No: 402, Second Floor, KC Arcade, Thuthiyoor Rd, CSEZ PO – 682037
Email: customercare@hyzr.in
